Hervé Dunand - Oct 21, 2022

Cyber security: a key factor for choosing your social listening tool

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With the cyber threat landscape evolving rapidly in an increasingly complex environment, cybersecurity has become one of the top business risks. 

At the moment of choosing a social listening solution, one of the unavoidable steps is to evaluate the level of your provider in terms of data security.

At Digimind, as a global social media monitoring and competitive intelligence leader, we are constantly working on improving our processes in these fields.

 

Cybersecurity at the heart of our culture

 

One of our key missions at Digimind is to make sure we deliver high-quality solutions to our customers. These days you cannot offer a SaaS solution without having a good security design/practice throughout the complete phase of the solution.

 

Thus, security is taken into account at each stage of our company. This covers the choice of the third parties we work with, the quality of our infrastructure, the way our engineers code, and the behavior of our employees concerning the use of IT assets.

 

More precisely, we ensure the following: 

- Security policies are in place to be sure we respect the state of the art in the security field,

- An It charter is here to manage the use of Information Technology (IT) resources in the company, 

- Our applications are hosted in data centers with international certifications (ISO 27001, SOC2...),

- Our development process respects the OWASP principles,

- A vulnerability management program keeps our network safe from known, exploitations and ensures it stays compliant with any regulatory requirements,

-  Regular penetration tests conducted on our saas application, 

- A business continuity plan and security incident policy associated with a crisis management and communication plan is effective,

- A cybersecurity awareness program teaching best security practices is shared with employees.

 

We also often remind our clients that we take data and IT security very seriously. Indeed, Digimind wants to succeed in the most secure way possible by managing risk, empowering people, and developing a healthy security culture. As such we are always open to evaluations from trusted third parties, and often we are tested on several domains during RFP or security audits conducted by our clients.

 

We are constantly working on improving our processes in these fields. More precisely we are currently involved in two certification programs to asset and challenge our organization and be sure we are compliant with the latest security controls.

 

Back to basics with Cyber Essentials

 

Cyber Essentials is a UK government scheme supported by the NCSC (National Cyber Security Centre) that sets out five basic security controls to protect organizations against around 80% of common cyber-attacks.
The scheme’s certification process is managed by the IASME Consortium and is focused on  five key security controls: firewalls and routers, software updates, malware protection, access control, and secure configuration.

This certification certifies that Digimind takes a proactive stance against a wide variety of the most common cyber attacks.

 

IT cybersecurity Assessment: Cybervadis

 

For the past two years, Digimind has been assessed by a leading company in risk assessments. The CyberVadis risk assessment methodology focuses on 20 topics (such as Data Privacy, Access Management, and Infrastructure Security) covering the entire cybersecurity life-cycle in four phases: Identify, Protect, Detect, and React. The 20 topics or criteria are based upon international information security standards such as ISO 2700x, NIST Cybersecurity Framework, Cybersecurity for ICS, PCI DSS, and GDPR.

 

Digimind evaluation results

 

In 2022,  Digimind obtained a score of 798 and has been classified as a DEVELOPED player (while the average assessment score stood at 640, at the date of our assessment).

Ask your Digimind contact if you want to have access to the whole assessment

 

Training and employees’ involvement in cyber security

 

We know that Social Engineering is one of the first ways for a cybercriminal to start a cyber attack.

For that reason, we train and sensibilize all our employees by providing a cybersecurity awareness program. This training is mandatory for all employees and is regularly updated to cover the latest trends in the cybersecurity field.

 

This course shows how our employees can take simple measures to improve the first line of defense against cyber threats. Those measures involve work devices, protection of mobile devices, wifi security, secure internet and browser usage, good password practices, detection of phishing, and secure email usage.

 

Thanks to our willingness to improve our cybersecurity posture, nowadays everyone in the organization thinks and acts in line with IT security guidelines and policies and thus is an actor of the cybersecurity culture and you can be sure that either the product you use or either the people involved in your project are on the top of the game.

 

About Digimind

Digimind is the global leader in AI-Powered social listening platforms and market intelligence software, designed for brands and agencies who want to accelerate digital transformation through an insights-driven approach. Digimind’s best-in-class technology transforms social and online data into actionable business insights, enabling marketers to plan, execute, and analyse their marketing strategy effectively. With offices in New York, Paris, Singapore, Grenoble, Rabat, Buenos Aires, Mexico, Madrid, and Amsterdam, Digimind is part of Onclusive, a global partner for public relations and Communications success.

 

Additionally, as part of its CSR strategy, Digimind gives privileged access to its social media monitoring tools to schools and nonprofit organisations. This program, digimind.org, is implemented in order to extend this initiative to a larger number of NGOs and to open it to secondary education. 

 

Written by Hervé Dunand

Hervé is the Head of Support at Digimind, his role is to lead its technical support and customer assistance teams while ensuring the quality of service provided to users. He is also responsible for the cybersecurity strategy at Digimind.