Social Shopping in 2017: E-Retail on Social in Singapore, Malaysia and Indonesia

With an increasing number of brands jumping on the e-commerce bandwagon, e-retailers are faced with challenges in creating seamless, cross-channel experiences and locating customers and prospects online. How can brands keep track of their reputation, while building advocacy in an ever changing digital space?

In this report, discover:
  • Key trends in customer journey and experience
  • The top 3 trending categories in user generated content for the e-retail industry
  • 6 tips for improving marketing strategies and customer experiences with social media monitoring