Resources

Business Case: SCOR

Business Case: SCOR

Digimind Evolution allowed us to evolve within just one year, from our internal manual intelligence service to a proactive system which sends alerts, gives a highly efficient assessment of many different sectors involved in over fifty projects abroad.”
Dominique Dionnet, Manager of the Information Management Center, SCOR

SCOR is the number one reinsurance company in France. The group is present in over 120 countries. They managed to achieve a stronger differentation compared to the competition with the implementation of the Digimind Evolution platform which brought a real added-value in terms of knowledge provided to customers and a risk assessment process of much greater accuracy and therefore much greater reliability than before.

 

Summary

Objectives

  • to help actuaries and underwriters better evaluate their customers’ exposure to risk and thus refine their commercial offer and their choice of business
  • to give sales people the tools to differentiate their offer from that of the competition, providing them with more accurate knowledge of their customers’ risks
  • to provide claim managers with a clearer understanding of the economic consequences following natural disasters or industrial accidents

Solution

  • create an intelligence plan for each project handled by the SCOR Information Management Center
  • configure settings for intelligence plans (categories, projects, user rights and data access,…) and for agents (sources, queries, filters,…) using DIGIMIND Evolution
  • set up competitive intelligence (CI) collaborative gateways for all users, personalized according to their projects and working environment, directly accessible from the company intranet
  • implement training, application launch and team management, in collaboration with the Information Management Center

Results

  • a risk assessment process of much greater accuracy and therefore much greater reliability than before
  • stronger differentiation compared to the competition thanks to real added-value in terms of knowledge provided to customers
  • a rapidly integrated service (52 competitive intelligence projects after only one year of deployment).
  • marked increase in productivity for the Information Management Center
  • new competitive intelligence (CI) services of greater efficiency and pertinence

 

About DIGIMIND

Digimind is a global competitive intelligence and social media monitoring company that provides businesses with unrivalled insights into their true standing in the market. Digimind’s proven intelligence technology has provided Fortune 500 brands around the world with critical information for their business for more than 15 years. Profitable since its founding, Digimind has a 92 percent customer retention rate and more than 100 employees across offices in North America, Europe, Asia and Africa.

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