DIGIMIND

SCOR : New CI services of greater efficiency and pertinence

The 07/08/2006

“Digimind Evolution allowed us to evolve within just one year, from our internal manual intelligence service to a proactive system which sends alerts, gives a highly efficient assessment of many different sectors involved in over fifty projects abroad.”
Dominique Dionnet, Manager of the Information Management Center, SCOR
Download : "SCOR : New CI services of greater efficiency and pertinence"
SCOR is the number one reinsurance company in France. The group is present in over 120 countries. They managed to achieve a stronger differentation compared to the competition with the implementation of the Digimind Evolution platform which brought a real added-value in terms of knowledge provided to customers and a risk assessment process of much greater accuracy and therefore much greater reliability than before.

• Summary
• Objectives
  • to help actuaries and underwriters better evaluate their customers’ exposure to risk and thus refine their commercial offer and their choice of business
  • to give sales people the tools to differentiate their offer from that of the competition, providing them with more accurate knowledge of their customers’ risks
  • to provide claim managers with a clearer understanding of the economic consequences following natural disasters or industrial accidents
• Solution
  • create an intelligence plan for each project handled by the SCOR Information Management Center
  • configure settings for intelligence plans (categories, projects, user rights and data access,…) and for agents (sources, queries, filters,…) using DIGIMIND Evolution
  • set up competitive intelligence (CI) collaborative gateways for all users, personalized according to their projects and working environment, directly accessible from the company intranet
  • implement training, application launch and team management, in collaboration with the Information Management Center
• Results
  • a risk assessment process of much greater accuracy and therefore much greater reliability than before
  • stronger differentiation compared to the competition thanks to real added-value in terms of knowledge provided to customers
  • a rapidly integrated service (52 competitive intelligence projects after only one year of deployment).
  • marked increase in productivity for the Information Management Center
  • new competitive intelligence (CI) services of greater efficiency and pertinence