Digimind ranked as the leader in G2 Crowd’s Fall 2016 Social Media Monitoring Solutions Report
NEW YORK, Sept. 21, 2016 /PRNewswire/
Digimind Social has been named the Leader in G2 Crowd’s Fall 2016 Social Media Monitoring Market Report based on the highest customer satisfaction score and having a large market presence in comparison to the 34 other software vendors included in the report.
G2 Crowd, the world’s leading business software review platform, ranks the top social media monitoring software in this report according to 1,420 vetted user’s reviews.
“The Fall 2016 Social Media Monitoring Grid Report features Digimind Social as a Leader based on the highest satisfaction rating in the report, as well as a strong market presence,” said Marty Duffy, director of research, G2 Crowd. “Digimind Social rated above the category average in every satisfaction measure on the report. When comparing product features, Digimind Social again scored above the category average in all areas.”
Report’s Key Findings:
-Digimind received the highest Satisfaction score among Social Media Monitoring products
-98% of users rated it 4 or 5 stars
-95% of users believe it is headed in the right direction
-Users said they would be likely to recommend Digimind at a rate of 93%
Here’s G2 Crowd’s comparative grid:
Each of the software products reviewed receives a ranking in each of the following categories, and the vendor with the highest overall score takes the top place. The categories are as follows: Meets Requirements, Ease of Admin, Ease of Doing Business, Quality of Support, Ease of Setup, and Ease of Use.
The list is based on reviews by actual software users. The methodology dictates that ranked products each receive 20 or more reviews from verified products users, products are then ranked in order of highest satisfaction score, with the top 25 products showcased in the list. Customer satisfaction scores are determined based on reviewers’ likeliness to recommend the product to a friend or colleague.
Digimind is proud of this fantastic recognition from our customers, as it is an indication that we are on the right track for achieving our goals in both service for our clients and effectiveness as a product.
We also send a huge thank you to all of our customers for this fantastic review. We feel great knowing that our clients appreciate all the hard work we’ve put into our software, and take the time to review us in such a positive manner.
“Digimind is proud to be ranked as a leader in G2 Crowd’s social media monitoring category. We continually invest in research and development to ensure that our software is an industry leader, and that we are able to implement our client’s desired features on a regular basis. I especially want to thank those clients that helped us achieve this ranking.”
-Paul Vivant, CEO of Digimind
About G2 Crowd, Inc.
G2 Crowd leverages over 90,000 user reviews to drive better software purchasing decisions. Technology buyers, investors, and analysts use the site to compare and select the best software based on peer reviews and synthesized social data. Over 700,000 people visit G2 Crowd’s site every month. Co-founded by the founder and former executives from SaaS leader BigMachines, G2 Crowd aims to bring authenticity and transparency to business technology research.
Digimind is the global social media monitoring and competitive intelligence company that provides businesses with unrivaled insights into their true standing in the market. Digimind’s proven intelligence technology has provided Fortune 500 brands around the world with critical information for their business for more than 17 years. Profitable since its founding, Digimind has a 92 percent customer retention rate and serves its clients out of its offices in North America, Europe, Asia and Africa. For more information, please visit Digimind at www.digimind.com.
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